Privacy Policy

1. Who We Are

Laurian Clinic Ltd provides hair restoration, hair loss treatment and hair transplant services.

For the purposes of data protection law, Laurian Clinic Ltd is the Data Controller responsible for your personal information.

Contact Details

2. What Information We Collect

We may collect and process the following information:

Personal Information

• Name
• Date of birth
• Postal address
• Email address
• Telephone number

Medical Information

• Medical history
• Hair loss history
• Current medications
• Previous treatments
• Consultation records
• Treatment records
• Clinical photographs

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookie information

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange consultations
• Assess your suitability for treatment
• Provide medical advice and treatment
• Maintain clinical records
• Process payments
• Manage appointments
• Improve our services
• Comply with legal and regulatory obligations

Where you have provided consent, we may also contact you regarding:

• Clinic updates
• New treatments
• Promotional offers
• Educational information

You may withdraw marketing consent at any time.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Provision of healthcare services

Special category medical information is processed only where permitted by applicable UK data protection legislation.

5. Photographs

Photographs form an important part of hair restoration assessment and treatment.

Clinical photographs may be used for:

• Treatment planning
• Monitoring progress
• Clinical records

Photographs will only be used for marketing, educational or promotional purposes where you have provided separate written consent. You may withdraw this consent at any time.

6. Sharing Your Information

We may share information with:

• Surgeons and healthcare professionals involved in your care
• Clinical staff and technicians
• Regulatory bodies where required
• Professional advisers
• Insurance providers
• Secure technology and software providers

We will never sell your personal information to third parties.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

All information is stored securely and access is restricted to authorised personnel only.

8. Data Retention

We retain personal and clinical information only for as long as necessary to:

• Provide services
• Meet legal requirements
• Comply with regulatory obligations
• Resolve disputes

Clinical records may be retained for extended periods in accordance with healthcare record retention requirements.

9. Cookies

Our website uses cookies to improve user experience and understand website usage.

Cookies may be used to:

• Remember preferences
• Improve website functionality
• Analyse website traffic
• Support website security

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites.

Laurian Clinic Ltd is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any external sites they visit.

11. Your Rights

Under UK data protection legislation, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information where applicable
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where consent is relied upon

Requests can be made using the contact details provided in this policy.

12. Complaints

If you have concerns about how your personal information is handled, please contact us in the first instance.

You also have the right to lodge a complaint with:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

We recommend reviewing this policy periodically to ensure you remain informed about how we protect your information.